Salesforce Winter ’26 Release: Top Features

Another Salesforce release season is upon us, with a host of exciting new features unveiled in the Winter ’26 edition. Join Keizu as we highlight some of the standout innovations!

I. Features for Admin

1. Type-Ahead Search in List Views

In most Salesforce areas, typing ahead lets you quickly navigate values—but List View column setup was an exception until Winter ’26 added type-ahead to Available and Visible Fields lists.

2. Unassign Permission Set Licenses Automatically

Tired of running out of app licenses because you forgot to revoke a Permission Set license? Winter ’26 fixes this: removing a Permission Set or Permission Set Group now automatically revokes its associated license.

3. Enhanced Field History Tracking in Setup

Winter ‘26 gives admins a well-enhanced method of organizing field tracking with the new Field History Tracking page in the Setup Menu. Serving now as a one-stop shop for all Field History Tracking management in your Salesforce org.

II. Features for Sales

1. AI-Powered Account Research

Use Generative AI to provide your sales teams with insights into their customers in next to no time at all with Winter ‘26.

2. List View Enhancements

In addition to the Type-Ahead search that has already been mentioned, Winter ‘26 also makes the multi-column sorting functionality that we saw in the previous release generally available. Users can configure their List Views to be sorted by multiple columns, and can prioritize which columns should be sorted first.

3. Agentforce for Sales: Lead Generation — Turn website visitors into qualified leads automatically

Lead Generation engages website visitors, answering questions, qualifying leads, and booking meetings without human intervention. This customer resource boosts pipeline growth by transforming inbound interest into actionable sales opportunities faster.

III. Features for Service

1. Agentic Portal — Deliver personalized, guided self-service at scale

Turn self-service into a highly personalized concierge experience with 24/7 dynamic content, actions, and workflows embedded throughout the customer portal — including interactive guidance and support to help customers self-serve faster with minimal clicks.

2. Gain Better Insights into Case Team Member Contributions

Create more valuable service reports with the ability to enable role-based reporting and see team roles in reports.

3. Smarter SLA Management With Milestone and Routing Enhancements

Far more flexible SLA management with the ability to prioritize cases based on milestone time left, pause individual milestones, and prioritize work by start target date.

Summary:

We’ve just highlighted a few standout features from the Winter ’26 release. Which one catches your eye the most? Share your thoughts with us!

If want to learn more about Salesforce or need more information, you can contact us at:

• • • Email: support@keizu.vn
    • Phone: (+84) 2862903301