Salesforce New AI for Education Cloud

Salesforce has introduced new AI-powered student success tools for Education Cloud, including Intelligent Degree Planning and Skills Generator. These tools aim to assist universities in helping students map out personalized paths to graduation, translate coursework into resume-worthy experience, and engage in mentorship programs. Additionally, Salesforce has announced Data Cloud for Education and Einstein Copilot Recruitment & Admissions Actions to automate common tasks and improve recruitment, enrollment, and student support.

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1. AI Innovation for Lifelong Student Success

The new AI capabilities for Education Cloud, built on Salesforce’s Einstein 1 Platform, will help universities unlock their data to power trusted AI solutions that improve staff efficiency, as well as student experiences and learning outcomes. Key features include:

a. Intelligent Degree Planning

• • Personalized Degree Plans: Helps students and advisors build personalized degree plans, providing a clear roadmap to graduation and empowering students to take control of their education.
  • Real-Time Progress Tracking: Allows students to see their progress toward their degree in real time as they complete courses, view remaining requirements, and explore ways to fulfill them.
  • Pathway Templates: Customizable degree plan guides enable advisors to create tailored program plans based on criteria like major, concentration, and desired graduation timeline.

b. Skills Generator

• • Competency-Based Curriculum Design: Helps faculty and staff design curricula that improve workforce readiness.
  • AI Analysis: Analyzes program and course information to identify market-relevant skills and generate lists that can be added to coursework descriptions, making it easier for advisors and students to see which classes to take to gain specific skills and how to showcase these skills on resumes.

c. Einstein Mentorship Summaries

• • Streamlined Mentorship Management: Summarizes mentee needs and goals, as well as mentor skills and experiences, to help staff pair students and alumni with the right mentors.
  • Effective Pairing: Facilitates finding the right mentor for students, such as recent graduates seeking guidance for a career change.

2. AI in Action for Faculty and Staff

Salesforce is delivering new AI and data tools to automate time-consuming processes related to recruitment, enrollment, and student experience. New features include:

a. Data Cloud for Education

• • Unified Data Model: Brings together data from various sources into a common model, eliminating the need for manual data stitching.
  • Enhanced AI Models: Uses harmonized data to power AI models for tasks like predicting enrollment rates and identifying at-risk students.
  • Generative AI Insights: Summarizes key trends and reveals insights, such as alumni event attendance and donor engagement preferences.

b. Einstein Copilot Recruitment & Admissions Actions

• • Conversational AI Assistant: Provides precise, informed answers to prospective students’ questions based on previous interactions, knowledge articles, and institutional data.
  • Support Identification: Helps recruitment and admissions teams identify questions that suggest a need for additional support.

c. Intelligent Question Generator for Student Intake

• • Personalized Questionnaires: Crafts smarter, more personalized questionnaires for advising, extracurriculars, and other student programs like study abroad and career services.
  • Historical Knowledge Integration: Uses historical program descriptions to match programs and services to students’ needs.

3. Conclusion

Salesforce’s AI innovations will help students create clear paths to graduation, translate coursework into resume-ready skills, and connect with mentors. The new generative AI capabilities will automate time-consuming tasks for faculty and staff, enabling them to focus on driving student success.

 

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