Increase customer satisfaction and transform support with the #1 platform for service.
Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in whatever channel – phone, email, chat and more.
Support customers over their favorite channel.
Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with Live Message. Accelerate productivity with a flexible user experience.
Improve support with AI built for the Salesforce Platform. Close more deals anytime, anywhere.
Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.
See all the details of a case, at a glance.
Boost agent efficiency and customer satisfaction with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.
Suggest important actions, the right advice at the right time.